CANCELLATIONS
In the time I see 10 patients, most other acupuncturists see 20 - 25. This allows me to spend longer with each patient discussing individual concerns, DIY help ideas, customized education, and when needed, a shoulder to cry on. It also allows me to be on-call, follow-up, respond and check-in between visits, and provide concierge-level patient care. I wouldn't want to practice any other way and it's what makes Life Healing Life so unique!
So with this level of care please know that every cancellation counts. With unexpected illness and the nature of modern life, I do try to provide as much cancellation flexibility as possible while also managing the needs of my small business.
PLEASE CANCEL VISITS AT LEAST 48 HOURS IN ADVANCE
✓ First < 48 Hour Cancellation
Patients get one “gimme” < 48 hour cancellation per year with no need to reschedule or be invoiced a fee.
✓ Subsequent < 48 Hour Cancellations
If you reschedule your in-person or virtual visit to be completed within 7 days there’s no cancellation fee. If not you’ll be invoiced 50% of your visit price.
✓ IVF Cancellations
Changes to IVF transfers and retrievals, or labor and delivery, that are outside your control are not subject to the cancellation policy.
✓ COVID and Illness
You’ll never be charged for a missed visit that falls into COVID quarantine recommendations or are otherwise avoiding a window of contagiousness for viral illness.
✓ Habitual Cancellations
Patients who habitually cancel with any amount of notice may be asked to only schedule visits via standby or referred to another clinic.
UNSURE IF YOU NEED TO CANCEL?
Having a hard day?
COME IN
Bring your partner if you need extra support — there’s great work we can do in hard places.
Sick but not contagious?
COME IN
If you’re through the early contagious stage and well enough to work, but are still feeling off, we can help treat the tail end of any lingering illness.
Running late or leaving early?
COME IN
We can skip the chatting or even substitute a take-home sticker treatment and still make the most of the time we have together.
Acutely sick and contagious, or COVID risk?
STAY HOME
Rest is best — and if you need some support a virtual visit can be great.
Snowy, cold, or bad weather?
DEPENDS
If Minneapolis Public Schools close due to weather I will close too and no fees will apply.